What services does Northstar Quest Rooms offer for Puzzle and Escape experiences?

Northstar Quest Rooms designs and runs escape room experiences built around hands-on puzzle solving, teamwork, and story-driven challenges. The service typically includes the full room setup, puzzle flow, and on-site guidance so groups can focus on the Escape experience from start to finish.

What is included when we book a session at Northstar Quest Rooms?

A booking usually includes access to the selected Quest Room, the puzzle sequence, and a brief introduction before the game begins. Your group also gets support from staff during the experience if needed, along with the materials and room elements used to complete the Puzzle and Escape challenge.

How is the cost of a Puzzle Escape room at Northstar Quest Rooms usually calculated?

Pricing is typically based on the number of players, the room you choose, and the day or time of your booking. Private bookings, peak evening slots, or special event requests can change the final quote, so it is best to check the details for your preferred session.

What fees or extra charges should I expect when booking an Escape room?

The base price usually covers the room experience, but add-ons such as larger group sizes, last-minute changes, or special accommodations may affect the total. If you are booking for a celebration or a custom event, Northstar Quest Rooms can outline any extra fees before you confirm.

How do I get started with a booking at Northstar Quest Rooms?

The easiest way to begin is to contact us with your preferred date, group size, and whether you are planning a Puzzle or Escape room visit. We can then point you to the best next step and help you get set up without a lot of back-and-forth.

Privacy Policy

Effective Date: July 14, 2026

1. Introduction and Company Information

This Privacy Policy explains how Northstar Quest Escape Rooms Ltd. collects, uses, discloses, stores, and otherwise processes personal information in connection with its quest-room and related services in Canada.

Northstar Quest Escape Rooms Ltd. is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

Northstar Quest Escape Rooms Ltd.
225 The East Mall, Etobicoke, ON M9B 6J1, Canada
Email: [email protected]
Phone: +1 (416) 785-2946

This Privacy Policy applies to personal information collected through our website, booking systems, customer communications, in-person visits, promotional activities, events, and any other interactions with Northstar Quest Escape Rooms Ltd..

2. Data Collection and Processing

Northstar Quest Escape Rooms Ltd. may collect and process the following categories of personal information, depending on how you interact with us:

Identification and contact information: name, email address, telephone number, billing address, mailing address, and other contact details.
Booking and transaction information: reservation details, purchase history, payment confirmation, refunds, and customer service records.
Participant information: group size, age-related information where needed for safety or booking purposes, emergency contact details if provided, and accessibility-related information if voluntarily disclosed.
Communications: messages, inquiries, complaints, reviews, and correspondence with our staff.
Technical and usage information: IP address, browser type, device information, pages visited, time and date of access, and website interaction data collected through cookies or similar technologies.
Marketing preferences: preferences regarding promotional emails, offers, events, and updates.
Security information: CCTV or other security-related records where legally permitted and posted at our premises.

We generally collect personal information directly from you, but we may also receive information from authorized representatives, booking platforms, payment processors, marketing providers, or other third parties acting on your behalf.

We limit collection to what is reasonably necessary for the purposes described in this Privacy Policy.

3. Purpose of Data Processing

Northstar Quest Escape Rooms Ltd. processes personal information for the following purposes:

to create and manage bookings, reservations, and waitlists;
to process payments, refunds, and related transaction records;
to communicate with customers about bookings, changes, confirmations, and support;
to provide and improve our quest-room experiences, services, and customer care;
to verify identity and help prevent fraud, misuse, or unauthorized transactions;
to ensure safety, emergency response, and site security;
to comply with legal, tax, accounting, and regulatory obligations;
to send marketing communications where permitted by law and subject to your preferences;
to analyze website performance, customer trends, and service quality;
to defend or pursue legal claims and manage disputes;
to administer promotions, contests, events, and feedback programs.

4. Legal Basis for Processing

Northstar Quest Escape Rooms Ltd. processes personal information only where permitted by applicable Canadian privacy law and, where relevant, based on one or more of the following grounds:

Your consent: where you have expressly or impliedly consented to the collection, use, or disclosure of your personal information.
Performance of a contract: where processing is necessary to provide booked services, handle payments, or fulfill a transaction you requested.
Legal obligations: where processing is required to comply with laws, regulations, court orders, tax rules, or lawful requests from authorities.
Legitimate business purposes: where processing is reasonably necessary for operating, securing, improving, and administering our business, provided such interests are not overridden by your privacy interests.
Safety and fraud prevention: where processing is necessary to protect customers, staff, property, and the integrity of our services.

Where consent is required, you may have the right to withdraw it subject to legal or contractual restrictions.

5. Data Sharing and Third Parties

Northstar Quest Escape Rooms Ltd. may disclose personal information to third parties only when necessary and appropriate for the purposes described in this Privacy Policy. These third parties may include:

Payment processors and financial institutions for payment handling and fraud prevention;
Booking and scheduling providers used to manage reservations and customer communications;
IT, cloud hosting, and software vendors that support our website, email, storage, analytics, and operational systems;
Professional advisers such as accountants, auditors, lawyers, insurers, and consultants;
Marketing and communications providers for lawful promotional campaigns and service announcements;
Government bodies, regulators, law enforcement, or courts where required or permitted by law;
Business transferees in the context of a merger, reorganization, asset sale, or similar transaction, subject to appropriate safeguards.

We require third parties that process personal information on our behalf to protect it appropriately and to use it only for authorized purposes.

We do not sell personal information in the ordinary sense of Canadian privacy law.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside of Canada, including in the United States or other jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.

When personal information is transferred outside Canada, Northstar Quest Escape Rooms Ltd. uses contractual, organizational, and technical safeguards intended to protect the information in a manner appropriate to its sensitivity. However, no method of transmission or storage is completely secure.

7. Storage Duration

Northstar Quest Escape Rooms Ltd. retains personal information only as long as necessary for the purposes for which it was collected, including to meet legal, accounting, tax, insurance, dispute-resolution, and operational requirements.

Retention periods may vary depending on the type of information and the purpose of processing. Examples include:

Booking and transaction records: retained for a period necessary to complete the transaction and satisfy accounting, tax, and legal obligations;
Customer correspondence: retained for as long as needed to resolve inquiries or maintain service records;
Marketing information: retained until you unsubscribe, withdraw consent, or object where permitted;
Security records: retained for a limited period unless needed for investigations, claims, or legal requirements.

When personal information is no longer required, we will securely delete, destroy, anonymize, or de-identify it, as appropriate.

8. User Rights

Subject to applicable law, you may have the right to request access to, correction of, and in some cases deletion or other handling of your personal information. Depending on the jurisdiction and circumstances, your rights may include:

Access: request confirmation of whether we hold personal information about you and obtain a copy of it;
Rectification: request correction of inaccurate or incomplete personal information;
Erasure: request deletion of personal information where legally available;
Restriction: request that we limit certain processing in appropriate circumstances;
Data portability: request a portable copy of information you provided, where legally applicable;
Objection: object to certain processing, including some forms of direct marketing, where permitted by law.

To make a request, please contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law and may charge a reasonable fee only where permitted.

9. Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services, such as processing bookings, sending marketing communications, or maintaining your account preferences.

To withdraw consent, please contact Northstar Quest Escape Rooms Ltd. using the contact details below or use any unsubscribe mechanism provided in our marketing messages.

10. Right to Complain

If you have concerns about how Northstar Quest Escape Rooms Ltd. handles your personal information, you may contact us first so that we can attempt to resolve the issue promptly and fairly.

You also have the right to submit a complaint to the appropriate privacy regulator in Canada, which may include the Office of the Privacy Commissioner of Canada or a relevant provincial privacy authority, depending on the applicable law.

We encourage you to contact us before escalating a complaint so that we can investigate and address your concerns.

11. Data Security

Northstar Quest Escape Rooms Ltd. uses reasonable physical, organizational, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

These safeguards may include:

restricted access to personal information on a need-to-know basis;
password protection and access controls;
secure storage and transmission methods;
staff training and confidentiality obligations;
monitoring and security procedures for systems and premises;
incident response procedures where appropriate.

Despite these measures, no security system is completely secure. You provide information at your own risk, and we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:

Northstar Quest Escape Rooms Ltd.
225 The East Mall, Etobicoke, ON M9B 6J1, Canada
Email: [email protected]
Phone: +1 (416) 785-2946

Please include sufficient details so we can understand and respond to your request. We may ask for additional information to verify your identity and protect your privacy.

13. Changes to Privacy Policy

Northstar Quest Escape Rooms Ltd. may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or business operations.

When we make material changes, we will post the revised Privacy Policy on our website and update the effective date above. Where appropriate and required by law, we may also notify you by email, website notice, or other reasonable means.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

7/14/2026 Home